At Taw Taxi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our taxi services. By accessing or using Taw Taxi, you agree to the terms outlined in this policy.

1. Information We Collect

To provide a seamless and efficient ride experience, we collect the following types of information:

1.1 Personal Information

• Full Name
• Phone Number
• Email Address
• Payment Details (processed securely through third-party payment providers)

1.2 Location Data

• Real-time GPS data to track rides, optimize routes, and enhance user experience
• Pickup and drop-off locations
• Travel history for service improvement and security

1.3 Device & Usage Information

• IP address and browser type
• Mobile device information (operating system, app version, and unique device identifiers)
• Ride request history and app usage patterns

1.4 Communication & Support Data

• Customer service inquiries and chat support messages
• Feedback, ratings, and reviews provided within the app

2. How We Use Your Information

We use your data to:

• Provide and manage ride services (match drivers with passengers, calculate fares, facilitate payments)
• Ensure safety and security (monitor for fraudulent activities, verify identities)
• Enhance customer support (respond to inquiries, resolve complaints, provide assistance)
• Improve Taw Taxi services (analyze trends, personalize user experience, develop new features)
• Comply with legal and regulatory obligations (government authorities may request limited data for security purposes)

3. How We Share Your Information

We do not sell or share your personal data with third parties except in the following cases:

• With Drivers: Passenger pickup details are shared with assigned drivers.
• With Payment Providers: Payment details are securely processed by trusted third-party providers.
• With Law Enforcement & Authorities: If required by law or to ensure public safety.
• With Service Partners: Limited data may be shared with vendors supporting Taw Taxi operations (e.g., customer support services).

All third parties are required to comply with strict confidentiality agreements to protect your information.

4. Data Security & Protection

We implement robust security measures to protect your personal data from unauthorized access, theft, or misuse. These include:

• End-to-end encryption for sensitive data
• Secure servers and firewalls to prevent cyber threats
• Regular security audits to maintain data protection standards

Despite these efforts, no online system is 100% secure, so we encourage users to take necessary precautions (e.g., using strong passwords).

5. Your Rights & Choices

You have the following rights regarding your personal data:

5.1 Access & Update

You can access, modify, or update your personal details within the Taw Taxi app.

5.2 Data Deletion

You may request the deletion of your account and associated data by contacting us.

5.3 Opt-Out of Marketing Communications

If you do not wish to receive promotional messages, you can opt-out through the app settings or by emailing us.

6. Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal requirements. Transaction details may be stored for financial record-keeping and fraud prevention. Once no longer needed, your data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

Taw Taxi may use cookies and similar technologies to:

• Remember user preferences
• Improve app performance
• Analyze user behavior for service improvements

You can manage cookie settings within your device preferences.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We will notify users of significant updates via email or in-app notifications.

Taw Taxi – Cancellation, Refund, and Return Policy

At Taw Taxi, we strive to provide a seamless and reliable ride-hailing experience. Please review our cancellation, refund, and return policy below:

1. Cancellation Policy

• Passenger Cancellations:

  • If you cancel a ride before a driver is assigned, no cancellation fee will be charged.
  • If you cancel after a driver is assigned but before they arrive, a cancellation fee may apply.
  • If you cancel after the driver has arrived, a full cancellation fee will be charged.

• Driver Cancellations:

  • If a driver cancels the ride, you will not be charged, and you may request another ride immediately.

2. Refund Policy

• Refunds are only applicable in the following cases:
  • If you were charged incorrectly due to system errors.
  • If a driver did not complete the ride but you were charged.
  • If there was an issue with your payment method processing incorrectly.
• Refund requests must be made within 7 days of the trip via our support team.

3. Return Policy (For Lost Items)

• If you leave an item in a Taw Taxi vehicle, please contact us via the app or customer support.
• We will assist in coordinating with the driver to recover your item, but Taw Taxi is not responsible for lost or stolen items.

For further assistance, please contact our customer support team through the app or email us at support@tawtaxi.com.